10110 Northcross Center Court 
Huntersville, NC 28078
(704) 439-0600
 

Hours of Operation

Veterinary:  Monday- Friday 9am-6pm
Grooming: Monday 8am-12pm/Tuesday- Friday 8am-6pm/ Saturday 8am-11am
Boarding Pickup and Drop Off: Monday-Friday 8am-6pm/Sat and Sun 9am-11am and 5pm-7pm

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Here for Patient History Forms

Appointments

Surgery Appointments: For most surgeries we ask that you do not feed your pet after 12 am midnight the night before and do not feed breakfast- your pet can have water. This protocol does vary however depending on the species, age, and health condition of your pet- our receptionist will call the night before your pet’s surgery with specific instructions. Please ensure that your pet empties their bladder and defecates prior to dropping them off. Please arrive for pre-surgical screening between 8:15 and 8: 30 am.  


Grooming Appointments: We have 2 grooming blocks available for our clients and pets- the first block requires dropping the pet off at 8 am with a pickup at 1 pm, the second block requires drop off at 1pm with a pickup at 5pm. If your pet is scheduled during the 8 am drop off block and you cannot make it to pick them up at 1pm- the groomer will not be available to discharge your pet until the 5 pm pick up time. 

Boarding Appointments:  Drop off and pick up for BOARDING is from 8am-6pm Monday through Friday and 9am-11pm or 5pm-7pm on Saturday and Sunday. However, we do recommend that you arrive 30 minutes prior to closing so that we can ensure our staff has plenty of time to get your pet settled for the night. 

Communicating With Us
While we do our best to communicate with clients in a timely and efficient manner- during our work day the pets in the hospital are our priority. The receptionist will attempt to answer your questions- however it must be understood that receptionist do not have medical training. If your pet is admitted for a procedure or critical care, we will call you with an update each day. All calls regarding pet medical conditions will be returned by the end of the business day by one of our medical staff members. Since it is the doctor’s priority to care for the patients in the hospital in most cases the doctor’s nurse will relay information from the doctor rather than the doctor personally calling you.  If you feel your pet needs immediate assistance you are encouraged to bring them in immediately or seek emergency medical care. 

Authorization for Care
The person dropping the pet off must be at least 18 years of age and understands that they will be acting as the owner of the Pet, or acting as an agent for the owner who accepts full financial responsibility. 

By signing our authorization for care you are indicating that the doctor or staff has explained the medical condition of the Pet and the proposed regimen of treatment or surgery, possible risks and complications of the treatment, and are aware that unforeseen problems may arise and require further treatment. 

For pets being dropped off you should leave a contact number where you can be reached immediately in the case of an emergency-If you cannot be reached, or the patient's condition is of a critical nature, the doctor will use his/her best judgment which may be to administer therapy immediately. 

All payments are due when services are rendered. 


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