10110 Northcross Center Court 
Huntersville, NC 28078
(704) 439-0600


Special Announcement from Carolinas Veterinary Care Clinic

     Amidst the uncertainty around COVID-19, we would like to report that in a commitment to continue to provide healthcare for the pets of our Lake Norman community Carolinas Veterinary Care Clinic is currently open and ready to receive all pets for their medical needs. Our hospital will remain open as long as we can offer a safe and healthy environment for you, your pets, and our hospital teams. We will continue to monitor this ongoing situation closely. Updates will be provided as timely as possible should we need to modify our operating hours. In addition to our current sanitary and disinfection protocols that are standard in a medical facility and used every day, additional adjustments  have been made to mitigate the risk of virus transmission to our clients and staff! As you know, the best protection against COVID-19 remains to practice good personal health hygiene and to limit our opportunities for transmission. We are writing to keep you informed of our recommendations as well as the steps we are taking in order to continue offering the care your pets need while providing you, and our team members a safe environment.

1. At Carolinas Veterinary Care Clinic our commitment to pet health has always been a top priority. In addition to our strict regimen of sanitation procedures, we have increased the frequency of cleaning to include sanitation of surfaces and areas in the hospital that receive human contact. This includes disinfecting thoroughly areas of the lobby and exam rooms after each pet visit.

2. Our close knit team of Veterinary Professionals are committed to stop the spread of COVID- 19. Veterinary healthcare team members are instructed to stay at home if they have  symptoms of acute respiratory illness. Employees will not be permitted to return to work until they are cleared by a doctor. They are given strict sanitation guidelines set forth by the CDC which include hand washing and sanitizing between patients and frequently throughout the day.

3. Our commitment to provide veterinary care for our patients in need include certain changes in our appointments and protocols, while it will be out of sorts for us to limit client-veterinary staff interaction there are some protocols we have instituted to help mitigate the risk of virus transmission.
- To help reduce the amount of human interaction in our waiting and exam rooms, appointment schedules are spaced to lessen the chance of human contact in these areas.
- Patient drop off services are available at no additional charge to minimize time spent in our facility while your pet is being treated.
-Patient history forms, authorizations, and estimates are offered electronically prior to your appointment to limit your wait time in our lobby.
- Telemedicine has become an important way to protect and monitor the health of veterinary patients and veterinary teams. Using telemedicine can help prevent the spread of COVID-19, because it allows veterinary patients to be appropriately triaged. Certain restrictions are mandated for the use of telemedicine in our state, of course: an already established veterinarian-client-patient relationship( pet was seen by our practice in the last year) and an appropriate patient presentation is required. Please call our office to discuss if your pet is a candidate for this service.
- Due to a shortage in hand sanitizers throughout the world including the commercial and medical sectors we ask that you bring your own hand sanitizer with you while visiting our facility. We will do our best to assist you over the phone with the best medical recommendations for your pet.

Overall, we ask that if you are not feeling well, or have a fever or cough, that you please call us for further instruction regarding your pets visit at our practice.

4. Pet food and medications may be ordered through Carolinas Veterinary Care Clinic's online pharmacy:  https://carolinasvetcareclinic.securevetsource.com

If you would rather pick up your medications from our hospital please call ahead so that we can have your medications ready, therefore limiting your time in our hospital.

5. Infectious disease experts and multiple international and domestic human and animal health organizations (CDC, OIE, WHO) agree there is no evidence at this point to indicate that pets can spread COVID-19 to other animals, including people. Although there have not been reports of pets becoming sick with COVID-19, out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. If you are ill with COVID-19, be sure to tell your physician and public health official that you have a pet or other animal in your home. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with your pet or service animal. You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. Additional guidance on managing pets in homes where people are sick with COVID-19 is available from the CDC.

Despite the enormous challenges we face going forward as a small business, we remain committed to delivering exceptional care to your pet, while doing our part to reduce the spread of COVID-19. We hope that you, your family and your pet(s) are remaining safe and healthy, and we look forward to continuing to be here if you need us!


Dr. Fennell, Dr, Adams, and Dr. Jones
Carolinas Veterinary Care Clinic- Huntersville, NC

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